Refund and Returns Policy

We want you to love what you receive. If something arrives damaged, defective or different from what you ordered, we will make it right.

1. Reporting a problem

Please email dharakoot@gmail.com within [TO CONFIRM: 7] days of delivery, with your order number and clear photos of the issue. We will verify the issue and confirm the next step — a replacement or a refund.

2. How refunds work

Approved refunds are returned to your original payment method through Razorpay. Please allow [TO CONFIRM: 5–7] business days for the refund to appear after approval, depending on your bank or wallet provider.

3. Handmade products

Our products are handmade. Minor variations in colour, pattern, size and finish are part of the craft and are not treated as defects.

4. Items that cannot be returned

Customised or personalised items, unless damaged or defective.
Digital memberships, except where required by law.
Items damaged after delivery through use or mishandling.

5. Return shipping

[TO CONFIRM: who bears return shipping — Dharakoot arranges pickup, or the customer ships the item back at their cost for change-of-mind returns.]

6. Dharakoot Experiences

Experience bookings follow the cancellation terms stated on the experience product page. No-shows are not refunded. [TO CONFIRM: experience cancellation window and refund percentages.]